Your voicemail is set-up for you with one Main Greeting that is already recorded (the greeting callers first hear when reaching the answering service). You can record your own Main Greeting to replace the original greeting:

‘Main Greeting 0’ is the Main Greeting that is recorded for you when you begin service
‘Main Greeting 1’ is the Main Greeting you can record yourself if you wish to replace ‘Main Greeting 0’
Use the following procedure to re-record the main greeting in your own voice:

1. Dial your Apartment Lines voicemail number.
2. When you hear the greeting start, press the ‘*’ key.
3. Enter your passcode, followed by the # key.
4. Press 3 for Main Greetings and follow the audible prompts, which will be…
   1. Press 1 to record a new Main Greeting. When you finish recording, press #.
   2. To listen to your recording, press 3 (listen to greetings), then press 1 (for greeting number)

   3. If you are satisfied with your recording, go to step 4. If you are not satisfied, press 1 to record the greeting over again; when finished recording, press #. Repeat until you are satisfied, then go to step 4.

      If you are recording ‘Main Greeting 1’, use this script (optional Courtesy Officer text is in brackets):
      “Thank you for calling (name of apartment community).
      We are not available to take your call at this time. If this is a police, fire or medical emergency, please hang up and dial 911.
      To leave a message for the office, please press 1 and your call will be addressed during business hours.
      If you have a maintenance emergency that requires immediate attention [or you need
      courtesy patrol], please press 3 for an operator.”

      Note: If you choose to customize your main greeting, we recommend that the script above be used verbatim. If you change it, we disclaim any resulting liability and you have assumed the risk for whatever may result.

   4. Press 4 to select your new Main Greeting. When asked for the Main Greeting number, press 1.
5. The new greeting you recorded is now the Main Greeting your callers will hear. You can now hang up.

Note: If you need further assistance with changing your greeting, please contact us.